Shipping policy
Shipping Information and Options (US)
Orders ship from Los Angles, CA and are typically processed within 1-3 business days for after they've been prepared. Transit times quoted at checkout are estimates only and do not include processing timelines, unless explicitly stated. Shipping rates are calculated based on total weight, dimensions of the item(s) ordered, and the location of the receiver. Posters ship separately from other items in your order. If your order contains a presale item, please see PRESALE ITEMS below.
Your tracking information will be emailed to the address you entered at checkout once your order ships. Tracking for domestic shipments may take up to 48 hours to return results online. If tracking does not work after this timeframe, please contact us: hello@dr-lookgood.com.
Packages are shipped per the shipping method you select at checkout. Carrier shipping delays can occur due to factors outside of our control. Please contact the shipping carrier if your package encounters delays. We do not offer refunds for shipping delays.
We are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your order. If your package is returned to our warehouse, you will be contacted via the email address used at checkout. We will allow 1 re-shipment of your order upon confirmation of your shipping address. If your package fails to deliver after your reshipment, we will refund the cost of the items in your order, minus the cost of shipping. If you are using Apple Pay or Paypal, please confirm your address is up to date.
Please note the following delivery times for the various domestic shipping methods:
UPS Ground - (1-5 business days)
UPS 2nd Day Air (2 business days)
USPS Priority - (1-3 business days)
USPS Ground Advantage - (2-5 business days)
Please be aware that these timelines do not include order processing time. Please see our shipping policy above so you are aware of these timelines which may prolong your delivery estimate.
We can ship to PO boxes if the customer selects a USPS Shipping method.
Shipping Information and Options (Outside the US)
International Orders Policy
Please note: We cannot make changes to international orders after they are placed. This includes size changes, color changes, product substitutions, or address updates.
Orders ship from Los Angeles, CA and are typically processed within 1-3 business days for in-stock merchandise. Transit times quoted at checkout are estimates only and do not include processing timelines, unless explicitly stated. Shipping rates are calculated based on total weight, dimensions of the item(s) ordered, and the location of the receiver. Posters ship separately from other items in your order. If your order contains a presale item, please see PRESALE ITEMS below. You will receive tracking information via email once your order ships.
At this time, we are not able to ship to Europe due to legal restrictions.
Global-E
Through our partnership with Global-E, we are pleased to provide an enhanced international shopping experience for customers in many countries and territories. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping.
Standard delivery: 12-15 business days once shipped. (Delivered by local currier)
Express shipping: 3-6 business days once shipped. (Delivered by DHL)
Shipping costs are based on your order size and quantity, with real-time quotes provided. Duties and taxes are handled upfront for most countries.
By shopping with us, you authorize Global-E to import your goods on your behalf. Questions? Please reach out to us at hello@dr-lookgood.com.
Shipping Restrictions
Please note that the Shipping and Billing country must match.
At this time, we are not able to ship to Europe due to legal restrictions.